Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. We make a sincere attempt to see each client on time and appreciate your efforts to arrive at your scheduled appointment time.

Payment Policy

We require full payment at the time that services are rendered, unless prior arrangements have been made.  We are happy to provide an estimate of the cost of services before your visit. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks.

Patient Arrival Policy

For the safety of all animals and their owners, we require that all pets be properly restrained while on the premises. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.

All dogs must be on a leash and properly controlled while in the waiting area or exam rooms.  All cats must be presented in an appropriate cat carrier or on a leash.